What we build · AI assistants
An assistant that knows how your business works.
Most questions in a business get asked more than once: by new hires, by customers, by whoever is covering for someone on vacation. We set up AI assistants that answer from your own information, draft the reply, and hand off to a person when it matters.
Where it fits
On top
An assistant sits over the tools and documents you already have and answers from them. Your team keeps working the way it does; the assistant takes the repeat questions and first drafts.
A typical before and after
Before
New hires ask the owner the same questions every week: how to handle a reschedule, what the refund rule is, which form goes where.
After
They ask the assistant. It answers from the written procedures, shows where the answer came from, and says so when the procedures don't cover it.
Example, not a client result.
What we set up
- Staff assistants that answer from your own procedures and documents, and show where the answer came from
- Customer chat and text replies in your words, with a clear handoff to a person
- Drafting help for the emails, quotes and messages your team writes every day
- Sorting and summaries: the inbox, the day's jobs, the notes from a call
How it starts
We start with the questions that actually get asked. We collect them from you and your team, then check which ones your documents already answer and which ones only live in someone's head.
Who stays in charge
Anything the assistant isn't sure about goes to a person. A staff assistant says it doesn't know instead of guessing, and you decide what it's allowed to answer.
What it doesn't do
It doesn't make up policy, and it doesn't answer questions you haven't given it the information for.
More of what this looks like
Customer messages after hours
Website chat and text replies answer the common questions in your words, and hand everything else to a person in the morning.
First drafts
Quotes, follow-up emails and job summaries drafted for a person to check and send, instead of written from a blank page.
Summaries
The notes from a call or the day's jobs, summarized for whoever picks the work up next.
Examples of the kind of work, not client results.
Common questions
Will an AI assistant make things up?
A staff assistant answers only from the information you give it and shows where each answer came from. When your procedures don't cover a question, it says it doesn't know and sends it to a person instead of guessing.
Should customers know they're talking to an assistant?
We recommend telling them, and we set up a clear handoff so a person takes over when it matters.
What does an assistant need from us?
The documents and procedures you already have, messy is fine, plus the questions your team and customers actually ask. We find the gaps and ask you to fill the ones that matter.
What happens to our documents?
They stay yours. Who can see them, and how AI tools are used while we build, is spelled out on our Your information page.
What it costs
A flat price per project. A hosted assistant comes with monthly management and its own terms, set out in writing before you sign.
Not sure this is the right first fix?
That's what the free call is for. 30 minutes, and a written note the next business day.