What we build · Customer follow-up
Every customer hears back, on time.
When you're busy doing the work, the follow-up slips: the missed call, the quote nobody chased, the reminder that didn't go out. We set it up so it happens on its own, in your words.
Where it fits
Inside
Follow-up runs through your business and the tools you already use, so customers hear from you, not from a new app.
A typical before and after
Before
Calls that come in during a job ring out. By the time someone calls back, the customer has often found someone else.
After
Every missed call gets a text back within about a minute. The customer replies, and the conversation is waiting when you're off the job.
Example, not a client result.
What we set up
- Missed-call text-back from your business, within about a minute
- Quote and estimate follow-up that keeps going until you win it or close it
- Online booking, reminders and rebooking by text
- Review requests after the job is done
How it starts
We look at where customers fall through today: how calls come in, how quotes go out, and what happens after a job.
Who stays in charge
You approve every message before it goes live, and you choose when a person takes over.
What it doesn't do
It doesn't pretend to be you, and it doesn't book work you haven't approved.
More of what this looks like
Quotes that go quiet
Open quotes get a friendly follow-up on a schedule you choose, until you win them or close them.
No-shows
Booking confirmations and reminders by text, with an easy way for the customer to reschedule.
Reviews
After the job, a short thank-you with a link to leave a review, sent to every customer the same way.
Examples of the kind of work, not client results.
Common questions
How does missed-call text-back work?
When a call to your business goes unanswered, the caller gets a text from your business within about a minute. They can reply, and the conversation waits for you in one place.
Is texting customers allowed?
We set it up to message people who contacted you or agreed to hear from you, with a way to opt out in every message. We don't do cold texting.
Will it sound like a robot?
It sounds like you. You write or approve every message before it goes live, and you choose when a person takes over.
Does it work with our phone setup?
We check how your calls come in on the first call and tell you plainly whether it works with your setup and what it would take.
What it costs
A flat price per project, in writing before we start.
Not sure this is the right first fix?
That's what the free call is for. 30 minutes, and a written note the next business day.