What we build · Customer follow-up
Every customer hears back, on time.
When you're busy doing the work, the follow-up slips: the missed call, the quote nobody chased, the reminder that didn't go out. We set it up so it happens on its own, in your words.
A typical before and after
Before
Calls that come in during a job ring out. By the time someone calls back, the customer has often found someone else.
After
Every missed call gets a text back within about a minute. The customer replies, and the conversation is waiting when you're off the job.
Example, not a client result.
What we set up
- Missed-call text-back from your business number, within about a minute
- Quote and estimate follow-up that keeps going until you win it or close it
- Online booking, reminders and rebooking by text
- Review requests after the job is done
How it starts
We look at where customers fall through today: how calls come in, how quotes go out, and what happens after a job.
Who stays in charge
You approve every message before it goes live, and you choose when a person takes over.
What it doesn't do
It doesn't pretend to be you, and it doesn't book work you haven't approved.
What it costs
A flat price per project, in writing before we start.
Not sure this is the right first fix?
That's what the free call is for. 30 minutes, and a written note the next business day.